Service Agreement

Scope of Agreement

This Agreement governs your use of services and communications provided by Twin Cities Xpress LLC, including:

• Freight transportation services.
• Logistics and shipment coordination.
• Customer and carrier communications.
• SMS notifications and support.
• Our website at www.twincitiesexpress.com.

If you do not agree to these terms, you should not use the applicable services.

Services Provided

Twin Cities Xpress LLC provides freight transportation, shipment coordination, logistics support, and related communications.

Service Availability

Transportation availability may depend on shipment requirements, scheduling, equipment availability, traffic, weather conditions, regulatory requirements, and other operational factors.

Service Limitations

All freight and related transportation activity must comply with applicable federal, state, and local laws and safety requirements.

Customer Responsibilities

When requesting or using our services, you agree to provide accurate and complete information relevant to the shipment.

You may not use our services for unlawful activity, intentionally provide false shipment information, or interfere with transportation operations.

Rates, Charges & Payment

Transportation rates, accessorial charges, payment terms, and other service-specific charges may be established by rate confirmation, written communication, invoice, or other applicable agreement between the parties.

Additional charges may apply when transportation requirements change or when services such as detention, layover, redelivery, additional stops, special handling, or other accessorial services are required.

Any disputed invoice or charge should be communicated to Twin Cities Xpress LLC as promptly as reasonably possible.

Liability & Service Conditions

Transportation services may be affected by circumstances outside the reasonable control of Twin Cities Xpress LLC, including weather, traffic, road closures, government action, mechanical issues, emergencies, labor disruptions, or other transportation conditions.

Nothing in this Agreement is intended to waive any right, responsibility, or limitation established by applicable transportation law, written transportation documents, contracts, bills of lading, or other governing agreements.

Claims

Any claim involving freight loss, damage, shortage, delay, or other transportation issue should be reported promptly with all available supporting documentation.

Changes to This Agreement

Twin Cities Xpress LLC may update this Agreement when necessary to reflect changes in our services, practices, operational requirements, or applicable law.

Updated terms may be posted on this page with a revised effective or last-updated date. Continued use of applicable services following an update constitutes acceptance of the revised Agreement to the extent permitted by law.

Governing Law

This Agreement is governed by applicable federal law and, where state law applies, the laws of the State of Ohio, without regard to conflict-of-law principles.