How can we help?
At Twin Cities Xpress LLC, we are committed to providing clear and responsive customer support. Browse the frequently asked questions below or contact our team directly.
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Search our support topics or select a category to quickly find information about shipping, billing, claims, and SMS.
Use the shipment or tracking information provided to you in your confirmation or transportation communication. If you need additional assistance, contact our support team at (347) 461-4958 or sales@twincitiesexpress.com .
Twin Cities Xpress LLC provides freight transportation and logistics support across the United States, subject to shipment requirements and service availability.
Expedited or time-sensitive transportation options may be available depending on the shipment, schedule, equipment, and operational requirements. Contact our team to discuss your specific request.
Approved payment methods may include major credit cards, bank transfers, business checks, or other payment methods agreed upon for the applicable transaction.
Invoices and payment documents may be provided through the email address or other business contact information associated with the shipment or account.
Contact our team as soon as possible and provide the available shipment information and supporting documentation. This may include photographs, delivery paperwork, bills of lading, and other relevant documentation.
Contact our team as early as possible if a shipment must be modified or cancelled. Changes are subject to operational availability, and additional charges may apply depending on the circumstances.
Depending on the consent you provided, SMS communications may include shipment updates, logistics tracking, account notifications, customer support messages, and other communications described in the applicable opt-in language.
Reply STOP to an SMS message from Twin Cities Xpress LLC to opt out of future SMS communications.
Reply HELP for SMS assistance, call (347) 461-4958, or email sales@twincitiesexpress.com .
Try another search or contact our team directly.
Support directly from your phone.
Twin Cities Xpress LLC may use SMS communications for shipment information, logistics updates, account notifications, and support when the applicable consent has been provided.
Text (347) 461-4958Reply STOP at any time to opt out of future SMS messages.
Reply HELP for assistance with SMS communications.
Message frequency may vary depending on communication activity.
Message and data rates may apply.
Mobile information and SMS consent information are not sold or shared with third parties or affiliates for their own marketing purposes.
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Send us your question and a member of the Twin Cities Xpress LLC team can follow up using the contact information you provide.