Privacy Policy
This Privacy Policy explains how Twin Cities Xpress LLC collects, uses, protects, and handles information when you interact with our website, transportation services, customer support, and SMS communications.
How we handle your information.
Twin Cities Xpress LLC (“Company,” “we,” “us,” or “our”) respects the privacy of customers, drivers, carriers, business partners, website visitors, and other individuals who communicate with us.
This policy describes the categories of information we may collect, why we use that information, how information may be disclosed for legitimate business purposes, and the choices available to you.
Information We Collect
We may collect information that you provide directly to us as well as limited information generated when you use our website or communication services.
Personal Information
- Name
- Phone number
- Email address
- Mailing or business address
- Company information
- Information submitted through forms
Website Information
- IP address
- Browser and device information
- Pages viewed
- Website interaction information
- Cookies and similar technologies
SMS Information
- Phone number provided for SMS
- Consent or opt-in information
- Messages sent and received
- Date and time of SMS communications
- Opt-out and HELP requests
How We Use Your Information
Transportation Services
To coordinate freight, transportation requests, pickups, deliveries, and related logistics activity.
Customer Communication
To respond to inquiries and communicate with customers, drivers, carriers, and business partners.
SMS Messaging
To send messages when you have provided the applicable consent for SMS communications.
Operations
To manage transportation activity, records, communications, and business operations.
Security
To protect our systems, investigate suspicious activity, and maintain service integrity.
Legal Compliance
To comply with applicable laws, regulations, government requests, and legal obligations.
SMS Communications & Consent
When you provide your mobile number and opt in to receive SMS messages from Twin Cities Xpress LLC, we may use that number for the communication categories described in the applicable consent language.
Opt-In
SMS messages are sent after the applicable consent has been provided.
Frequency
Message frequency may vary based on shipment, account, support, and communication activity.
Message Rates
Message and data rates may apply depending on your wireless carrier and mobile plan.
STOP
Reply STOP to opt out of SMS communications at any time.
HELP
Reply HELP for assistance or visit our Help & Support page.
Consent Records
We may retain information related to SMS consent, message activity, and opt-out requests.
Mobile information is not sold or shared for third-party marketing.
Twin Cities Xpress LLC does not sell, rent, or share phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Information may be processed by service providers supporting the delivery and operation of our messaging services, subject to applicable privacy and confidentiality requirements.
Data Protection & Security
We use reasonable administrative, technical, and organizational measures designed to help protect information against unauthorized access, misuse, alteration, or disclosure.
Access to information may be limited to personnel and service providers who require it for legitimate business purposes.
Appropriate technical controls may be used to help protect systems and information.
We may monitor and update systems and processes as part of our security practices.
Third-Party Data Sharing
We do not sell or rent personal information as a standalone business practice.
Information may be disclosed when reasonably necessary to operate our transportation and business services, including to appropriate service providers and other parties involved in a transaction or legal obligation.
Information necessary to coordinate freight, pickups, deliveries, or transportation activity.
Providers that support communications, website services, payments, technology, or other business operations.
Government agencies, regulators, courts, or other parties when disclosure is required by law or a valid legal process.
Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.
Your Rights & Choices
Depending on applicable law and the circumstances, you may have rights or choices regarding information associated with you.
Access
You may contact us regarding personal information associated with you.
Correction
You may request correction of inaccurate information where appropriate.
Deletion
You may request deletion where permitted, subject to legal, regulatory, contractual, and record-retention obligations.
SMS Opt-Out
Reply STOP to SMS messages to withdraw SMS consent for future messages.
Cookies & Tracking Technologies
Our website may use cookies or similar technologies for functions such as website operation, preferences, analytics, security, and performance.
Your browser or device may provide controls that allow you to limit or disable certain cookies. Disabling some cookies may affect website functionality.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, legal requirements, or privacy practices.
When this policy is updated, the revised version may be posted on this page and the “Last Updated” date may be changed accordingly.