Terms & Conditions
These Terms & Conditions govern the use of Twin Cities Xpress LLC transportation services, logistics support, website features, customer communications, and SMS services.
Terms governing your use of our services.
These Terms & Conditions (“Terms”) apply to your use of the website, transportation services, logistics services, customer support, and communications provided by Twin Cities Xpress LLC (“Company,” “we,” “us,” or “our”).
By accessing our website, requesting services, communicating with us, or otherwise using services covered by these Terms, you acknowledge that you have read and agree to the applicable provisions below.
General Overview
These Terms govern your interaction with Twin Cities Xpress LLC and the services and communications we provide.
Services may only be used for lawful purposes and in compliance with applicable transportation and other legal requirements.
Information provided to us must be complete and accurate to the best of your knowledge.
You may not misuse our website, communication systems, transportation services, or business processes.
Transportation & Logistics Services
Twin Cities Xpress LLC provides freight transportation, logistics support, shipment coordination, and related communications.
Availability
Services are subject to availability, scheduling, equipment, transportation conditions, regulatory requirements, and other operational factors.
Operational Changes
Routes, schedules, equipment, transportation plans, and other operational details may change when reasonably necessary.
Service Refusal
We may refuse or discontinue service when a shipment, request, or activity violates applicable law, safety requirements, these Terms, or other governing agreements.
Separate Agreements
Rate confirmations, bills of lading, carrier agreements, contracts, and other transportation documents may contain additional terms applicable to a particular shipment or relationship.
SMS Communications
Twin Cities Xpress LLC may provide SMS communications where the recipient has supplied the applicable consent.
Consent
By selecting an applicable SMS consent option and submitting your phone number, you authorize the communications described in that consent language.
Message Types
Messages may include shipment updates, account notifications, logistics communications, support messages, and promotional communications where applicable consent has been provided.
Frequency
Message frequency may vary depending on your transactions, shipments, account activity, and communications with us.
Message Rates
Message and data rates may apply according to your wireless carrier and mobile service plan.
STOP
Reply STOP to opt out of SMS messages at any time.
HELP
Reply HELP for assistance or visit the Help & Support page.
No third-party SMS marketing.
Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Customer Responsibilities
Customers and other parties requesting transportation services are responsible for supplying information reasonably necessary to perform those services.
You agree to:
- Provide accurate pickup and delivery information.
- Provide correct shipment details and instructions.
- Ensure freight is properly prepared where applicable.
- Provide necessary documentation.
- Comply with applicable safety and legal requirements.
- Pay applicable agreed charges.
You must not:
- Intentionally provide false shipment information.
- Request transportation for unlawful purposes.
- Interfere with transportation or safety operations.
- Misuse our website or communication systems.
Rates, Charges & Payment
Rates and payment obligations may be established by rate confirmation, invoice, contract, written communication, or other applicable transportation documentation.
Agreed transportation and service charges are payable according to the applicable agreement or invoice.
Additional charges may apply for detention, layover, redelivery, additional stops, special handling, or other requested services.
Failure to make required payments may result in suspension of services, collection activity, or other remedies available under the applicable agreement and law.
Liability & Service Conditions
Transportation services may be affected by circumstances outside the reasonable control of Twin Cities Xpress LLC.
Weather & Roads
Weather, accidents, congestion, road closures, and other road conditions may affect service.
Government Action
Inspections, government action, emergencies, regulatory requirements, and other legal conditions may affect transportation.
Customer Information
Incorrect or incomplete information provided by a customer may cause delays or additional expenses.
Other Agreements
Freight claims, cargo liability, and shipment-specific obligations may be governed by applicable bills of lading, contracts, rate confirmations, transportation law, and other agreements.
Privacy & Data Protection
Information collected through our website, forms, transportation operations, and communications is handled as described in our Privacy Policy.
Information may be used for legitimate transportation, communication, operational, security, and legal purposes.
Mobile numbers and SMS consent information are not sold or shared with third parties for their own marketing purposes.
Governing Law & Disputes
Governing Law
These Terms are governed by applicable federal law and, where state law applies, the laws of the State of Ohio.
Direct Resolution
Parties are encouraged to communicate directly and attempt in good faith to resolve disputes arising from services or transactions.
Applicable Agreements
A separate written contract, carrier agreement, shipment document, or other governing agreement may contain additional dispute-resolution terms.
Changes to These Terms
Twin Cities Xpress LLC may update these Terms when reasonably necessary to reflect changes in services, operational practices, technology, legal requirements, or business practices.
Updated Terms may be posted on this page with a revised “Last Updated” date.
Continued use of services after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Questions About These Terms?
Contact Twin Cities Xpress LLC if you have questions regarding these Terms & Conditions or our services.